Applying International Guidelines for Telehealth Services – a case study

Taylor, A.

Recently the International Standards Organisation, TC215 Health Informatics Committee has developed a new Technical Specification, ISO/TS 13131 Health informatics — Telehealth services — Quality planning guidelines (ISO/TS 13131) based on a risk and quality management approach. This paper provides examples of the application of this new international specification to the generation of guidelines for a telehealth in the home service. To date most guidelines for telehealth have been developed for use within limited clinical contexts. In contrast ISO/TS 13131 specification allows a broader approach by focusing on quality and risk management methods able to generate the level of detailed guidelines required by a particular service. This specification belongs to a class of standards that provide flexible, general guidelines that support innovation in healthcare. The ISO/TS 13131 specification proposes guidelines for quality and financial management, service planning, workforce planning, healthcare planning, healthcare organisation responsibilities, facilities, technology and information management.

Cite as: Taylor, A. (2015). Applying International Guidelines for Telehealth Services – a case study. In Proc. 8th Australasian Workshop on Health Informatics and Knowledge Management (HIKM 2015) Sydney, Australia. CRPIT, 164. Maeder, A. and Warren, J. Eds., ACS. 87-95

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