@inproceedings{CRPITV129P3-12,
Author = { Bellucci, E., Venkatraman, S., Muecke, N., Stranieri, A. and Abawajy, J. },
Title = { The role of Emotional Intelligence on the resolution of disputes involving the Electronic Health Record },
BookTitle = { Australasian Workshop on Health Informatics and Knowledge Management (HIKM 2012) },
Editor = { Butler-Henderson, K. and Gray, K. },
Series= {CRPIT},
Address= { Melbourne, Australia },
Publisher = {ACS},
Volume = { 129 },
Pages = { 3-12 },
URL  = { http://crpit.com/confpapers/CRPITV129Bellucci.pdf },
Year = { 2012 }
}